Refund Policy
Please read our refund policy carefully before subscribing to any internet package.
1. General Refund Terms
At Shadhin Network, we aim for 100% customer satisfaction. However, since we provide digital services, refunds are handled under specific conditions:
- Refund requests must be submitted within 7 days of the payment date.
- Refunds apply only to the Monthly Subscription Fee under eligible conditions.
2. Installation & Hardware Charges
Please note that the following charges are NON-REFUNDABLE:
- One-time Installation Charges (OTC).
- Fiber Optic cable costs and connection materials.
- Any hardware (ONU/Router) once it has been unboxed and configured for your premises.
3. Eligible Refund Scenarios
You may request a refund if:
- We are unable to provide service at your location after payment has been made.
- Service remains interrupted for more than 48 consecutive hours due to our internal technical issues (excluding natural disasters).
- You have made an accidental overpayment or duplicate transaction.
4. Non-Refundable Scenarios
No refunds will be provided in the following cases:
- If your service is suspended due to a violation of our Terms & Conditions.
- If the issue is caused by your own hardware (e.g., faulty router or PC).
- Partial usage of the month (e.g., using the service for 15 days and then asking for a full refund).
5. Refund Process
To request a refund, please contact our support team with your User ID and Payment Receipt. Once approved, the refund will be processed via your original payment method (bKash/Nagad/Bank) within 7-10 working days.