Privacy Policy
Effective Date: March 2026At Shadhin Network, we are committed to protecting the privacy and security of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our internet services.
1. Information We Collect
We may collect the following types of information:
- Personal Identity: Name, National ID (NID) number, and installation address.
- Contact Details: Phone number and email address.
- Technical Data: IP addresses, router MAC addresses, and service usage logs.
- Billing Info: Payment history and transaction records.
2. How We Use Your Information
Your data is used to provide a seamless internet experience:
- To set up and maintain your internet connection.
- To process monthly billings and send payment reminders.
- To provide technical support and troubleshoot network issues.
- To comply with the legal requirements of the Bangladesh Telecommunication Regulatory Commission (BTRC).
3. Data Security
We implement strict security measures to protect your data from unauthorized access, alteration, or disclosure. Our internal systems are password-protected and accessible only by authorized personnel.
4. Third-Party Disclosure
We do not share your personal information with outside parties, except in the following cases:
- Legal Compliance: If required by law enforcement or government authorities under the laws of Bangladesh.
- Service Partners: Trusted partners who assist us in operating our network (e.g., payment gateways), provided they keep the information confidential.
5. Cookies
Our website may use cookies to enhance user experience. You can choose to set your web browser to refuse cookies, although some parts of the site may not function properly as a result.
6. Your Rights
You have the right to access, correct, or update your personal information at any time by contacting our support team or visiting your local branch office.