1. Information We Collect
We may collect the following types of information:
a. Personal Information:
Full name
Address
National ID or other identification documents
Contact information (phone number, email)
Payment details
b. Usage Information:
Internet browsing data (subject to applicable law)
IP address, MAC address, and device type
Service usage statistics (data volume, speed, duration)
Technical logs for troubleshooting and security
c. Cookies and Tracking: Our website and services may use cookies or similar technologies to improve user experience and monitor site performance.
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2. How We Use Your Information
We use the collected information for the following purposes:
To activate, manage, and provide your internet service
To communicate with you regarding account or service issues
To process payments and manage billing
To monitor network performance and prevent abuse
To ensure security and comply with legal requirements
To improve our services and customer support
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3. Sharing and Disclosure of Information
We do not sell your personal information to third parties. However, we may disclose your information in the following cases:
To comply with legal obligations, court orders, or law enforcement requests
To authorized government agencies, if required by national laws
To third-party service providers who help us deliver our services (e.g., billing platforms or support systems), under confidentiality agreements
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4. Data Security
We use reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
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5. User Rights
As a user, you have the right to:
Access the personal information we hold about you
Request corrections to inaccurate or outdated information
Request deletion of your information, subject to legal and contractual obligations
Withdraw consent for certain data processing
To exercise any of these rights, please contact us at the email below.
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6. Data Retention
We retain your personal data only for as long as necessary to provide our services and comply with legal, regulatory, and operational requirements. Browsing and usage logs may be stored as required by national telecommunication laws.
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7. Third-Party Links
Our website or customer portal may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage users to review the privacy policies of any third-party sites they visit.
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8. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email, SMS, or website notice. Continued use of our services after such changes implies acceptance of the revised policy.
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9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: