At Shadhin Network, we strive to provide reliable and uninterrupted internet services to all our customers. This Refund Policy outlines the conditions under which refunds may be issued for services provided by Shadhin Network.
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1. General Policy
All payments made to Shadhin Network for internet services are considered final and non-refundable, except under specific circumstances outlined in this policy.
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2. Refund Eligibility
Refunds may be considered only in the following situations:
Service Not Activated: If the customer has paid for a service but Shadhin Network fails to activate it within 7 working days due to internal issues, a full refund may be issued upon request.
Technical Failure: If a customer experiences continuous service outages (more than 72 hours) due to technical faults that cannot be resolved by Shadhin Network, a partial refund may be considered.
Double Payment: If the customer has accidentally paid twice for the same billing period, a refund for the excess amount may be processed after proper verification.
Cancelled Before Activation: If a customer cancels their request before installation or activation, they may be eligible for a refund of the service fee, minus any administrative charges.
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3. Non-Refundable Situations
Refunds will not be issued in the following cases:
Service interruptions caused by customer-side issues (e.g., faulty devices, electricity problems)
Termination of service due to violation of Terms of Use or Fair Usage Policy
Unused data or days within an active billing cycle
Refund requests made after 7 days of service cancellation
Charges for installation, activation, or equipment once delivered or installed
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4. Refund Process
To request a refund, customers must:
Contact Shadhin Network Customer Support
Provide proof of payment and a valid reason for the refund request
Submit the request within 7 days of the issue or cancellation
Refunds will be processed within 7–10 business days after the request is approved and all verifications are completed. Refunds will be issued through the original payment method or via bank transfer, depending on the situation.
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5. Policy Changes
Shadhin Network reserves the right to modify this Refund Policy at any time without prior notice. Any updates will be published on our website.
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6. Contact Information
For refund-related inquiries, please contact:
At Shadhin Network, we are committed to providing timely and efficient delivery of internet services and related equipment to all our valued customers. This Delivery Policy outlines the terms and timelines for the delivery and installation of services.
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1. Service Delivery Timeline
After successful registration and payment, service installation and activation will be completed within 3 to 7 working days, depending on the location and technical feasibility.
Customers will be contacted by our support or technical team to schedule the installation visit.
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2. Installation Process
Our standard delivery includes:
Physical installation of necessary equipment (router, cables, ONU, etc.)
Configuration of the internet connection on the customer’s premises
Testing of service speed and connectivity before handover
If additional work (e.g., long cable runs or special configuration) is required, it may involve extra charges which will be communicated in advance.
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3. Delivery Coverage
Shadhin Network currently provides services in selected areas.
If a customer places an order from a location outside our coverage zone, the service may be declined, and a refund will be issued if any advance payment was made.
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4. Customer Responsibilities
Customers must:
Provide accurate address and contact information during registration
Ensure availability at the premises during the scheduled installation time
Obtain permission from building authorities if necessary for wiring or equipment setup
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5. Delays in Delivery
While we strive to meet all delivery timelines, delays may occur due to:
Technical limitations
Bad weather, power failure, or natural disasters
Inaccessibility to the customer’s premises
Government restrictions or local holidays
In such cases, customers will be notified, and a revised schedule will be arranged.
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6. Ownership and Equipment
Any equipment (e.g., router, ONU) provided by Shadhin Network may remain the property of the company unless purchased by the customer.
Customers must return company-owned equipment upon disconnection of the service, or charges may apply.
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7. Contact for Support
If you have questions about your service delivery or installation, please contact:
At Shadhin Network, we understand that circumstances may change. This Cancellation Policy outlines the terms for canceling our internet services.
1. Service Cancellation by Customer
Customers may cancel their service at any time by contacting our support team.
Any outstanding dues must be cleared before cancellation is processed.
If the service is canceled after the billing cycle has started, no refund will be issued for unused days.
Company-owned equipment (e.g., ONU, router) must be returned in good condition within 7 days.
2. Cancellation by Shadhin Network
We reserve the right to cancel service due to:
Non-payment beyond the due date
Misuse or violation of our Terms of Use
Fraudulent or illegal activities